1. Information We Collect
R Software & Consulting, LLC ("we", "us", or "our") collects information you provide directly to us through the Simplified Surveys™ platform, including:
- Account information (name, email, password)
- Organization details
- Survey questions and configuration
- Survey responses (on behalf of survey creators)
- Payment information (processed securely through Stripe)
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and billing
- Send transactional emails and updates
- Respond to support requests
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share information:
- With your consent
- With service providers who assist in our operations
- To comply with legal obligations
- To protect rights, privacy, safety, or property
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication
- Secure data centers and infrastructure
- Regular backups and disaster recovery procedures
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Analyze usage and performance
- Provide security features
You can control cookies through your browser settings.
8. Third-Party Services
We use trusted third-party services including:
- Stripe for payment processing
- Vercel for hosting and infrastructure
- PostgreSQL for data storage
- Resend for transactional emails
These services have their own privacy policies and data practices.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through the Service.
12. Contact Us
For privacy-related questions or concerns, contact us at:
- Email: privacy@simplifiedsurveys.com
- Address: Simplified Surveys, Privacy Team
13. GDPR Compliance
For EU residents, we comply with GDPR requirements including:
- Lawful basis for processing
- Data minimization
- Purpose limitation
- Data subject rights
- Data protection by design
14. California Privacy Rights
California residents have additional rights under CCPA, including the right to know, delete, and opt-out of the sale of personal information (which we do not sell).